Question 1

How quickly do you respond to a support request?

Accepted Answer

Standard requests get a reply within one business day, and retainer clients get same-day response with a four-hour target on anything that stops work. Every ticket comes back with what we found and what we changed.

Question 2

Do you only work with businesses in Southern California?

Accepted Answer

Southern California is home, so we can be on site from Los Angeles to San Diego and out to the Inland Empire. Web development, audits, and site administration are handled remotely for clients anywhere.

Question 3

How do you price projects and ongoing work?

Accepted Answer

Projects are quoted as a fixed scope with a fixed price after a short discovery call. Ongoing IT support and site administration run as flat monthly plans, so there is never a surprise line item at the end of the month.

Question 4

Can you take over a website someone else built?

Accepted Answer

Yes, and it is one of our most common requests. We start with a full site audit, document what we inherit, fix anything urgent, then keep the platform patched and backed up going forward.

Question 5

What does your security work actually include?

Accepted Answer

Hardened logins with multi-factor authentication, monitored backups you can restore from, timely patching of servers and plugins, and alerting so we hear about a problem before your customers do.

Question 6

What happens after I send the contact form?

Accepted Answer

You get a reply from a real engineer, not a sales rep. We schedule a short call, learn what is breaking or missing, and send a written recommendation with options and pricing you can compare.

Questions we hear

1How quickly do you respond to a support request?

2Do you only work with businesses in Southern California?

3How do you price projects and ongoing work?

4Can you take over a website someone else built?

5What does your security work actually include?

6What happens after I send the contact form?